Replace the placeholders below ([X] days, contact details, etc.) with your actual policy before going live — Cashfree checks this page during merchant activation, and customers rely on it during disputes.
Orders can be cancelled within [X hours] of being placed, as long as they haven't shipped. To cancel, contact us at [support email/phone] with your order ID.
Items can be returned within [7] days of delivery if unused, in original packaging, and with all tags intact. [List any non-returnable categories, e.g. customised items.]
Once a returned item is received and inspected, refunds are processed to the original payment method within [5-7 business days]. Refunds for online payments are issued via Cashfree to the same source used for payment.
If you receive a damaged or incorrect item, contact us within [48 hours] of delivery with photos, and we'll arrange a replacement or full refund.
For any refund or cancellation queries, reach us at [support email] or [support phone number].